I made a big mistake making a reservation there and I’m not planning on going g back ever. They refused to reimburse us for the Pool expensed and the looked down to us. Primed as the epicenter of South Florida entertainment, the new venue hosts state-of-the art technical capabilities that supports A-list celebrity performances as well as award shows, sporting events and nationally televised programs. I wouldn’t recommend going there since they value people based on the size of their wallet. The new 7,000-person capacity Hard Rock Live opened its doors to sellout crowds and standing ovations. The intention was to spend a pleasant weekend with the family and it ended up being a huge waste of money, an abuse and a displeasure for all of us. We were with two babies of one year and two years old and we consider that disrespectful and enormously disgusting. In addition to this problem inside the hotel, marihuana was smoked in the hallway that leads to the elevators and no worker present did anything about it. My family booked 3 rooms and a super expensive pool cabin to be able to be separated from others due to the corona virus and they did not let us use the pool, however in front of us there were other people in a slightly more expensive cabin and they let them be inside the Pool and when we asked what was the reason for the discrimination, they told us that the other people in front of us were different because they were paying more money.They discriminated against us and humiliated us despite spending just that weekend almost ten thousand dollars. The hotel is luxurious but horrible customer service.
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